How to cancel a Pro plan, what happens when you do, and when a charge is refunded.
Draft of 4 September 2026.
Draft, under counsel review, effective on publication. This text is a draft.
It has not taken effect; it is being reviewed by counsel and becomes effective on the day it is published here
without this notice. Questions: [email protected].
Proposal for the founder. The refund windows below (7 days monthly,
14 days annual, one refund per customer per 12 months) are a proposed default, not a decision that has been
taken. They are written to be at least as generous as Stripe's Managed Payments requirements and the EU 14-day
right of withdrawal; confirm or change them before this page goes live.
Cancelling
Cancel at any time from the billing portal, reached with "Manage billing" on the
account page. No email, no call, no reason needed.
Cancellation takes effect at the end of the period you have already paid for. Pro features, the larger
watchlist and the Pro API allowance stay available until then; no further charge is made.
You can resume before the period ends from the same portal and nothing changes.
When the period ends the account moves to the Free plan. Your watchlist is kept (you cannot add beyond the
Free limit until you upgrade again) and your API keys keep working at the Free allowance.
The 14-day Pro trial needs no cancellation: it simply ends, and no payment method was taken.
Refunds
Plan
Refund window
What is refunded
Pro, monthly ($39)
Within 7 days of the first charge
The full first month
Pro, annual ($390)
Within 14 days of the first charge
The full year
Renewals (monthly or annual)
Within 7 days of the renewal charge, if the Service has not
been used since the renewal
The full renewal charge
To request a refund, email [email protected] from your account
email with the word "refund". We answer within 3 business days. A refund cancels the subscription at once.
Refunds are issued by Stripe, the merchant of record, to the original payment method, including any tax it
collected. Banks typically show the credit within 5–10 business days.
Outside the windows above, charges are not refunded and cancellation applies from the end of the paid
period. We may make exceptions for billing errors, duplicate charges, or an outage that made the Service
unusable for a substantial part of a period; write to us.
One refund per customer in any 12 months. An account refunded and re-subscribed within that time is not
eligible for a second refund. Accounts closed for abuse under the terms are not eligible.
If you are a consumer in the European Union, the United Kingdom or another place with a statutory right to
withdraw from a distance contract, that right (usually 14 days from purchase) applies in addition to this
policy and is not reduced by it. By starting the Pro plan immediately at checkout you agree that the service
begins during the withdrawal period; a refund inside that period may be reduced in proportion to the days
already used where the law allows.
Price changes and plan changes
We give at least 30 days' notice by email before a price increase applies to a renewal; you can cancel
before it takes effect.
Switching from monthly to annual takes effect at once and the unused part of the month is credited at
checkout. Switching from annual to monthly takes effect at the next renewal.
If we retire the Pro plan or materially reduce what it includes, we refund the unused part of any prepaid
period pro rata (see the terms, section 10).
Contact
Billing questions and refund requests: [email protected]. Legal
notices: [email protected]. Recoilix LLC, a Delaware limited liability
company, 4030 Wake Forest Road STE 349, Raleigh, NC 27609, United States. This policy is part of the terms of service.